“Nearly finished” needs a clear ending.
Record what remains, agree who is dealing with it and give both sides the same completion picture.
The end of a job is where small outstanding items can create disproportionate frustration. A snagging record turns a general feeling that something is unfinished into a specific list that can actually be worked through.
What is a snag?
A snag is an identifiable item that remains to be corrected, completed or checked. Keep the description specific and, where useful, attach a photograph and location rather than relying on a vague statement that an area is “not right”.
Separate snags from new work.
Something missing from the agreed scope or requiring correction is different from a new request made at the end of the job. Keeping those categories separate helps prevent the completion stage becoming another argument about scope.
Both sides should be able to see the same outstanding items, their status and what has been completed rather than maintaining competing lists.
Define what completion means.
The agreement should make clear how the project reaches completion and what documents or certificates are expected at handover. Any payment arrangement connected with completion should also be clear from the outset rather than invented when the job is almost finished.
Capture the final position.
Close the project with the same record you started with.
Trust In Trade is being designed so the snagging and completion record sits with the quote, agreement, variations and communications in the Project Hub. That gives both sides a clearer end point — and useful evidence if an issue remains unresolved.