Finding the right person is only the beginning.
Clear agreements, one shared project record and a better route when disagreements arise — practical guidance for both sides of the job.
What should be kept in a home-improvement project record?
Why quotes, agreed scope, changes, key communications, photos, certificates and warranties are more useful when they stay together with the job.
Read the guideWhat should happen when a building project starts to go wrong?
Record the issue, establish what was agreed and create a clearer route towards resolution before positions become entrenched.
AGREEMENTS & VARIATIONSHow should changes and extra work be agreed?
Keep variations separate, visible and agreed by both sides — including their effect on price and timing.
SNAGGING & COMPLETIONSnagging, completion and final payment.
Turn “nearly finished” into a clear record of what remains, who will deal with it and when the job is complete.
PAYMENT STAGESHow should staged payments work?
Link payments to clear project milestones so both sides know what is due, when and why.
PROJECT RECORDSWhat records should you keep during the job?
Keep the decisions and documents that explain what was agreed, what changed and how the project finished.
PREVENTING DISPUTESHow can a clear project record prevent disputes?
Use the record throughout the job to reduce arguments about scope, changes, payments and completion.
CHOOSING A TRADEHow to choose a reliable tradesperson.
Useful checks before work starts — without treating reviews as the whole answer.
Prevent confusion first. Support resolution when needed.
The Project Hub is intended to give both sides one clearer record of the job. Where a disagreement still develops, Trust In Trade is exploring an evidence-led mediation and support route designed to help clients and trades establish what was agreed and work towards a practical resolution. The exact mediation service will depend on the appropriate legal and operational framework.